sandali-ilciabattinoamalfitano.it is an online store that complies with current legislation on e-commerce.

For every order placed, sandali-ilciabattinoamalfitano.it issues an invoice for the material sent by e-mail to the order holder. The data provided by the customer at the time of the order will be included in the invoice. No change will be possible after the invoice has been issued. Correct receipt of the order is confirmed by sandali-ilciabattinoamalfitano.it by e-mail reply, sent to the e-mail address communicated by the customer. By placing the order on the sandali-ilciabattinoamalfitano.it website, the customer declares to have read the terms and conditions of sale, the payment methods proposed and the entire purchase procedure.

Terms of payment

Purchases made on sandals-ilciabattinoamalfitano.it are safe and guaranteed and can be made via online payment by credit card. This service is provided through Stripe.com. The data entered will in no way and for any reason be used by sandali-ilciabattinoamalfitano.it for other purposes than the payment of orders and will never be transmitted to third parties.

Information and conditions on the right of withdrawal

• The purchased good must be substantially intact, it can only be replaced and not reimbursed being a handmade product
• The right of withdrawal is reserved only to natural persons, thus excluding purchases made by retailers or by persons who in any way purchase for resale to third parties
• The right of withdrawal relates solely to a defective product
• The right of withdrawal cannot be applied to our handmade products only due to an error in size or defect of the same
• Shipping costs will be charged to the customer
• On arrival at the warehouse, the goods will be examined to assess any damage or tampering (the substantial integrity of the returned goods is an essential condition for exercising the right of withdrawal) therefore we recommend the utmost care in preparing the package, to example using the original packaging
• In order to exercise this right you must send us a communication in this sense, the exclusively handmade product is made to order can only be replaced and not refunded

Procedure to exercise the right of withdrawal

Send an e-mail to ilciabattinoamalfitano@gmail.com containing the declaration of wanting to exercise the right of withdrawal, therefore only the replacement of the product, indicating all the data requested:

• order number and order date
• invoice number
• which products must be subject to withdrawal

Then you have to wait for a communication from our Customer Service authorizing the return and containing the information for shipping the goods . Upon receipt of this communication, you must return the goods within a further 15 working days.

Refund time with product of corresponding value

sandali-ilciabattinoamalfitano.it undertakes to reimburse the customer within 30 working days from receipt of the returned goods by making the change to the customer with a product of value corresponding to the value of the goods resulting from the invoice. The aforementioned amount does not include shipping costs.